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Refund Policy

All of our products at SureOriPerfumes.com are backed by our 30 days DOUBLE Your Money Back Guarantee for product originality and authenticity.

If you find that the perfume you purchased from us are fake / Dubai AAA / imitation / knock-off / refilled / rejected, kindly call/sms our Customer Service at 010-7772618 or e-mail to SureOriPerfumes@yahoo.com for a request for refund. Please follow the below Return Instructions.

Please note that the images on this site may not always represent the current physical box/bottle as some item's design may be updated from time to time by their respective brand manufacturers.

 

Return Instructions:-

  • Call/sms to our Customer Service (within 30 days of receiving your perfume) at 010-7772618 or e-mail to SureOriPerfumes@yahoo.com, to discuss with us your findings. You may be requested to snap a picture and return the item to us within the next 30 days from our first contact regarding the refund.

 

  • Upon an approval for a refund, you can expect to receive the refund via the same mode(s) of payment we received from you for the purchase (i.e. payments/vouchers/Gift Cards), which will be prorated amongst the payment modes used, if several other perfumes were purchased within the same transaction.

 

  • Please note that the original shipping costs to you and from you will not be refunded.

 

  • The refund value will be DOUBLE the product price, or RM1000, whichever is lower, per purchase transaction.

 

  • As for the case of any damage to your perfume due to delivery, please call/sms/email to the above Customer Service immediately to request for a ‘item for item’ exchange. Please note that you may be requested to snap a picture (and/or) return the item to us.

Contact us

Question / Order via SMS

Phone:+6010-7772618

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